SHIPPING POLICY

Thank you for shopping at URBANATURE®. Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders typically require 3–7 business days for processing and fulfillment.
Orders are generally shipped within 8 business days after payment confirmation.
Please note that processing times do not include weekends or holidays.
During high-volume periods, holidays, or special releases, additional processing time may be required.

Shipping Rates & Delivery Estimates

Shipping rates are calculated and displayed at checkout based on your shipping destination and order.
Delivery estimates vary depending on the destination, shipping method, and carrier.
Please note that shipping transit time begins once your order has been fulfilled and handed over to the carrier. Processing time is separate from shipping transit time.
Delivery dates are estimates and are not guaranteed.

Shipping Destinations

URBANATURE® currently ships to Puerto Rico, the United States, and eligible U.S. territories.
International shipping availability may vary.
Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.
URBANATURE® is not responsible for delays, lost shipments, or additional shipping costs resulting from incorrect or incomplete addresses.
If a package is returned to us due to incorrect or insufficient address information, the customer will be responsible for any additional shipping costs required for reshipment.

Delayed, Lost or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, please contact us as soon as possible.
For damaged, defective, or missing orders, please contact us within 7 calendar days of delivery or the estimated delivery date, as applicable.
Please retain all original packaging and provide photos or videos when reporting damaged items.
We will review each case and work toward an appropriate resolution.

Customs, Duties & Taxes

Customers are responsible for any applicable customs duties, import taxes, or additional fees imposed by their destination country or local authorities.

Contact

For shipping-related questions or assistance, please contact:
urbanatureinfo@gmail.com

Thank you for supporting URBANATURE®.


REFUND & RETURN POLICY

At URBANATURE®, every order matters. Our products are carefully prepared and fulfilled to provide the best possible experience.
Please review our return and refund policy before placing your order.
1. Return & Exchange Policy

We do not accept returns, exchanges, or refunds for:
  • Change of mind or personal preference.
  •  Incorrect size selection.
  • Items that do not meet personal expectations when accurately produced according to the product description and specifications.
  • Orders placed incorrectly by the customer.
We encourage customers to carefully review product descriptions, sizing charts, colors, and details before completing their purchase.
2. Defective, Damaged or Incorrect Items
If you receive an item that is:
  • Defective or damaged upon arrival.
  • Misprinted or incorrectly produced.
  • Different from the product originally ordered.
Please contact us within 7 calendar days of receiving your order.
To submit a claim, please include:
  • Your order number.
  • Clear photos or videos showing the issue.
  • A brief description of the problem.
Our team will review your request and determine the appropriate resolution.
Depending on the situation, an approved claim may qualify for a replacement or refund.
You will not be responsible for additional costs resulting from an error confirmed to be on our end.
3. Return Conditions
If a return is approved, the item must be:
  • Unused and unworn.
  • Unwashed.
  • In its original condition.
Returns must be approved by URBANATURE® before being shipped back.
Unauthorized returns may not be accepted.
For approved returns not related to a manufacturing defect or fulfillment error, the customer is responsible for return shipping costs.
4. Non-Returnable Items
The following items are not eligible for returns or refunds unless a manufacturing defect or fulfillment error is confirmed:
  • Items accurately produced according to the original order.
  • Worn, washed, stained, or altered items.
  • Items damaged due to misuse or improper care.
  • Products purchased on final sale.
  • Items returned without prior authorization.
5. NUDOS BAGS
Each Nudos piece is handmade and unique.
We accept exchange requests within 5 days of delivery only in the following circumstances:
  • The item arrives with a manufacturing defect.
  • The customer receives an incorrect item or color due to our error.
  • The item arrives damaged during shipping.
Minor variations in color, measurements, and handmade details are part of the unique character of each Nudos piece and are not considered manufacturing defects.
6. Order Cancellations
Orders can only be canceled before fulfillment begins.
Once fulfillment has started, cancellation requests may no longer be eligible for a refund.
Please contact us as soon as possible if you need to request a cancellation.
7. Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
8. Contact Us
For return, refund, or order-related inquiries, please contact:
urbanatureinfo@gmail.com
Please include your order number and all relevant information so our team can assist you.
Thank you for understanding and supporting URBANATURE®.